Practical guides for freight brokers and carriers navigating billing disputes, invoice reconciliation, and carrier overpayments.
FeaturedEvery freight ops team has TMS workarounds they rely on daily. Sticky notes for detention, side spreadsheets for accessorials, email threads for rate cons. This guide traces each one to the exact billing error it causes and shows you what it costs.
Carrier invoice mistakes cluster in predictable places: detention, TONU, fuel surcharges, and duplicate lumper fees. This charge-by-charge audit playbook shows you exactly where to look, how to document disputes, and how to stop paying overbills.
Carrier disputes cost brokers thousands per month in unchallenged overbilling. This document-first playbook covers four common dispute types, the exact paperwork you need, the order to pull it, and real dollar examples showing what winning looks like.
Detention time costs the trucking industry $15 billion a year. This guide breaks down how the clock starts, what carrier detention policies actually say, and how brokers can dispute invoices that weren't agreed to on the rate con.
Carriers overbill detention charges more often than most brokers realize. This guide walks you through how to read a detention invoice, spot inflated hours, lock down your rate con, and dispute every dollar you don't owe.
Carriers overbill on accessorials more often than most brokers realize. This playbook covers the six most inflated charges, exact dispute language, carrier-specific processes, and escalation paths to recover 2 to 5% of your carrier spend.